Refund Policy
Your satisfaction matters to us. Here's everything you need to know about our refund process and your rights as a Thrymesis customer.
Refund Eligibility & Criteria
You can request a refund for the following services within our specified timeframes:
- Premium budget tracking subscriptions (monthly/yearly)
- Personal finance coaching sessions (if cancelled 48+ hours prior)
- Educational webinars and workshops
- Custom financial planning consultations
- Mobile app premium features
All refund requests must be submitted through our official support channels with proper documentation.
The following services and situations are not eligible for refunds:
- Digital downloads already accessed or downloaded
- Coaching sessions cancelled less than 48 hours before scheduled time
- Services used for more than 30 days
- Promotional or discounted subscriptions (special terms apply)
- Third-party integrated services and fees
Please review your purchase carefully before completing your transaction.
Refund requests must be submitted within these timeframes:
- Monthly subscriptions: Within 7 days of billing
- Annual subscriptions: Within 30 days of initial purchase
- One-time services: Within 14 days of service delivery
- Coaching sessions: Minimum 48 hours before scheduled time
- Webinars: Up to 24 hours before event start time
Late requests may be considered on a case-by-case basis for exceptional circumstances.
To process your refund request, please provide:
- Original purchase confirmation or receipt
- Detailed reason for refund request
- Account email address used for purchase
- Transaction ID or reference number
- Screenshots of any technical issues (if applicable)
Incomplete requests may experience processing delays until all information is provided.
Satisfaction Guarantee
We're committed to your success with budget management. If our premium features don't meet your expectations within the first 30 days, we'll work with you to find a solution or provide a full refund. Your financial goals are our priority.
Refund Process & Steps
Submit Your Request
Contact our support team at [email protected] or through your account dashboard. Include all required documentation and clearly state your refund reason. Our team will acknowledge receipt within 24 hours.
Request Review
Our refund specialists will review your request against our eligibility criteria. We may contact you for additional information or clarification. This process typically takes 2-3 business days.
Decision Notification
You'll receive an email with our decision and next steps. If approved, we'll provide details about the refund amount and expected processing time. If denied, we'll explain the reason and any alternatives available.
Processing & Completion
Approved refunds are processed immediately to your original payment method. Depending on your bank or payment provider, funds typically appear within 3-10 business days. You'll receive confirmation once processing is complete.
Refunds to credit cards typically process within:
- Visa/Mastercard: 3-5 business days
- American Express: 5-7 business days
- Discover: 3-5 business days
Processing times depend on your card issuer and may vary during holidays or weekends.
Direct bank transfer refunds require:
- Verified bank account information
- Processing time: 5-10 business days
- International transfers: 7-15 business days
Additional documentation may be required for security verification purposes.
Refunds to digital wallets and payment apps:
- PayPal: 1-3 business days
- Apple Pay: 3-5 business days
- Google Pay: 1-3 business days
Instant refunds may be available for certain payment methods during business hours.
Special considerations for international customers:
- Currency conversion at current exchange rates
- Extended processing times (7-15 business days)
- Possible additional verification requirements
International banking fees are typically absorbed by Thrymesis for approved refunds.
Need Help with Your Refund?
Our customer support team is available Monday through Friday, 9 AM to 6 PM Malaysia time. We're here to help resolve any questions about your refund request.
Contact Support Team